---
title: 'Review and reputation help for local business | Semperi'
description: 'See how Semperi can understand customer feedback, prepare specific replies, and surface reputation patterns worth acting on.'
url: 'https://www.semperi.com/reputation-management'
---

# Review and reputation help for local business | Semperi

> See how Semperi can understand customer feedback, prepare specific replies, and surface reputation patterns worth acting on.

## What Grace runs
- **Sounds like you wrote it** — Grace can use replies you provide to prepare drafts in your voice rather than a generic template.
- **The review and source stay together** — The original review and available supporting facts stay visible beside the prepared reply.
- **Uses only source-backed facts** — If a reply mentions your Friday hours or the lemon aioli, that detail is real — pulled from your own menu, never invented. Guests trust what they read.
- **Uses your feedback** — Recorded edits can help later drafts fit your voice. Learning does not create permission to publish.
- **Shows what guests keep saying** — Grace can surface repeated themes across the review channels you connect while you can still act on them.
- **Handles the hard reviews with care** — A painful review gets a calm, specific reply with sensitive promises or money questions clearly flagged.

## By the numbers
- **Connected reviews** — Prepared in your voice
- **Recurring themes** — Surfaced from connected reviews
- **Your feedback** — Helps refine the next draft

## How Grace replies in your voice
01. **A review lands** — Connected channels come together in one queue, next to the restaurant facts that back a reply.
02. **The reply starts with context** — In your voice, from source-backed facts — the dish named, the hours right, never a template.
03. **Grace remembers** — Recorded edits can help the next prepared reply fit your voice more closely.

## From a review to a reply that wins the guest back
Reviews from the channels you connect can gather in one queue. Grace prepares replies in your voice with the details beside each draft. You review them before they go live.

- Reviews gathered from the channels you connect
- Written from your past replies — it reads like you
- Only true details, pulled from your own menu and hours
- Sensitive promises and money questions clearly flagged

## FAQ
**Does Grace post replies on her own?**

Replies queue in one place for your approval. It is your name on the reply, and every choice you make guides Grace.

**How do I know it won't say something that isn't true?**

Grace prepares replies from your restaurant facts and leaves unknown details out. Publication remains separate from the draft.

**What does this cost?**

Grace comes with the Starter plan — one flat price per location, no per-review fees. The scan and the report stay free either way; plans are on the pricing page.

**Which sites does it cover — Google, Yelp, TripAdvisor?**

Grace writes replies for the review channels you connect, including the sources Semperi supports for your restaurant.

**How does it handle a harsh or unfair review?**

Grace can prepare a calm reply and flag requests involving a free meal or refund. You keep the publication and money decisions.

**Can Grace show me patterns across reviews?**

Yes. Grace groups recurring themes across connected reviews — what guests love, what keeps coming up — with the underlying reviews attached as evidence.


Semperi helps prepare work from the information you share. Review anything that goes public or affects money before it moves.
Part of [Semperi — your AI teammates](https://www.semperi.com/ai-employees).

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AI teammates for local food, retail, and service businesses. Start with a free scan and see what needs attention.

- Full site map for agents: https://www.semperi.com/llms.txt
- Free business scan: https://app.semperi.com/scan
- This page for humans: https://www.semperi.com/reputation-management