---
title: 'AI inbox and customer enquiries | Semperi'
description: 'See how Semperi can help a local business answer customer questions, handle enquiries, and guide the next step.'
url: 'https://www.semperi.com/reservation-system'
---

# AI inbox and customer enquiries | Semperi

> See how Semperi can help a local business answer customer questions, handle enquiries, and guide the next step.

## What Host handles
- **A clear answer to the next question** — Hours, menu details, dietary options, and ordering questions can be answered from what is true about your restaurant.
- **One direct path to order** — Host guides a guest from a question to the right menu, cart, checkout, or request form.
- **Knows your place inside out** — For routine questions, Host can prepare an answer from your restaurant facts and hand off anything uncertain.
- **Talks the way you do** — Friendly, on-brand, unmistakably your place — not a cold robot reading from a script. Guests feel taken care of from the very first message.
- **Clear handoffs when judgment matters** — A big party, a special request, or anything sensitive comes to you with the context attached.
- **Keeps answers consistent across channels** — Connected channels use the same verified restaurant facts and handoff rules instead of separate, conflicting answers.

## By the numbers
- **Supported answers** — From your own menu, hours, and policies
- **One path** — From the first question to the booking
- **Judgment calls** — Comes to you with the conversation

## How Host guides the guest journey
01. **A guest asks before booking** — The question lands on your website — hours, the patio, a nut allergy, a table for eight on Saturday.
02. **Host answers with your details** — Host can answer from your menu, hours, and policies, then guide the guest to the reservation or checkout path you connect.
03. **Host hands you the rest** — A 30-top, a sensitive complaint, an answer nobody has written yet — it comes to you with the whole conversation attached.

## Turn interest into action
Host removes the uncertainty between finding your restaurant and taking the next step, without pretending every request should be automated.

- Questions answered from verified restaurant facts
- A direct route to menu, cart, and checkout
- Routine requests organized in one guest journey
- Sensitive and uncertain requests handed to you

## FAQ
**Does Host answer guests without me?**

Host can answer routine questions from your restaurant facts. Anything sensitive, unusual, or unclear comes to you with the conversation.

**Can Host actually take a booking, or does it just chat?**

Host is the front desk, not a booking engine. It answers the question, then walks the guest the last step into an available ordering journey or the booking tool you connect. What it can finish there depends on that connection.

**We already run a booking tool. Do we have to switch?**

No. Host does not replace the booking tool you run. It sits in front of it: the guest asks, Host answers from your own facts, and a routine table request goes to the tool you connect. Anything Host cannot finish comes to you instead of a guess.

**What does this cost?**

Host comes with the Starter plan — one flat price per location, not a fee per cover or per booking. The scan and the report stay free either way; plans are on the pricing page.

**Does Host answer the phone?**

No. Host works on the guest channels you connect, starting with your Semperi website and the ordering journey — chat and messages, not your phone line. Coverage grows with each channel you connect, and every channel answers from the same restaurant facts.

**What if it tells a guest something that isn't true?**

Host answers from your restaurant facts. When a detail is missing or the request needs judgment, it brings the question to you instead of guessing.


Semperi helps prepare work from the information you share. Review anything that goes public or affects money before it moves.
Part of [Semperi — your AI teammates](https://www.semperi.com/ai-employees).

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AI teammates for local food, retail, and service businesses. Start with a free scan and see what needs attention.

- Full site map for agents: https://www.semperi.com/llms.txt
- Free business scan: https://app.semperi.com/scan
- This page for humans: https://www.semperi.com/reservation-system