01
Sounds like you wrote it
Grace learns from the replies you've already written, so every response carries your warmth — not a stiff, corporate template a guest can smell a mile off.
Find Them — Grace, Your Review ManagerTurn every review into trust.
Grace drafts thoughtful replies to the glowing and the painful in your voice, grounded in what is true about your restaurant. Every edit teaches the next draft, and nothing posts without your approval.
One shared context. You approve what goes live.Free 60-second scan · no card required
app.semperi.com/reviews
Grace · Review managerA thoughtful reply, ready for you
JMExample review
Jamie M.
“The team made our anniversary feel special, and the pasta was excellent.”
Grace’s draft · in your voice
Thank you, Jamie. We loved being part of your anniversary—and we’ll make sure the pasta team sees this too. We hope to welcome you back.
Approve replyEdit
What this teammate handles
What Grace runs
Focused on one job, connected to the same restaurant context as the rest of your growth team.
02
You read it before they do
It's your name on every reply, so nothing posts until you've seen it. Approve, edit, or skip from the shared queue.
03
Uses only source-backed facts
If a reply mentions your Friday hours or the lemon aioli, that detail is real — pulled from your own menu, never invented. Guests trust what they read.
04
Learns from every decision
Every edit, approval, and rejection helps Grace learn your taste, and that restaurant-specific learning stays yours.
05
Shows what guests keep saying
Service slipping? Patio getting love? Grace spots what guests keep mentioning — good and bad — and tells you while you can still act on it.
06
Handles the hard reviews with care
A painful review gets a calm, specific draft with sensitive promises or money decisions clearly held for you.
In your control
From a review to a reply that wins the guest back
Connected reviews gather in one queue. Grace writes back the way you would — grateful for the kind words, gracious about the hard ones — and waits for your okay. You stay in control of every word, and a painful review becomes a chance to show the guest they were heard.
- Reviews gathered from the channels you connect
- Written from your past replies — it reads like you
- Only true details, pulled from your own menu and hours
- Sensitive promises and money decisions held for you
How Grace gets better
One shared restaurant memory, always under your control
Understands
Reviews · Your voice · Past edits
Watches
What changes around your restaurant
Prepares
A source-backed reply
You decide
Approve, edit or reject
Learns
The next move gets better
Example, in your voice
Illustrative drafts for your approval
GoogleSample guest Flagged for you
“The pasta was wonderful and the team made our anniversary feel special.”
Draft awaiting your OK
Illustrative example · Waiting for your okayThank you for celebrating with us. We are so glad the pasta and the welcome made the evening feel special. We would love to have you back.
YelpSample guest Flagged for you
“The food was good, but the wait was frustrating and nobody checked in with us.”
Draft awaiting your OK
Illustrative example · No invented fix or offerThank you for telling us. The wait and the lack of an update were not the experience we want to give. We are reviewing what happened and would appreciate the chance to speak with you directly.
How it works
How Grace replies in your voice
01
A review reaches the queue
Connected review channels come together in one place, alongside the restaurant facts that can support a reply.
02
A ready reply waits for you
Each one is drafted in your voice with source-backed facts. You approve, edit, or skip it from the shared queue.
03
It posts, and Grace remembers
An approved reply can post under your name. The choice you make teaches Grace how to shape the next draft.
Questions, answered
Questions, answered
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