Support
Start with safe checks, then send support the evidence needed to reproduce and resolve the problem.
Start with Troubleshooting. If the problem remains, use the support evidence checklist.
Urgent boundaries
Stop and escalate high-impact issues safely.
Data and sync
Compare sources and freshness without conflicting retries.
Website and domain
Separate preview, publish, rendering, and DNS.
Menu and orders
Protect order and payment state while diagnosing.
Urgent situations
Stop the affected action and contact the authorized Semperi support channel immediately when:
- a restaurant may be receiving another restaurant’s information
- a public or financial action occurred without approval
- a live menu shows materially wrong prices or availability
- guests cannot complete ordering across the restaurant
- an account appears compromised
Do not paste credentials, database URLs, private keys, payment card data, or one-time login codes into a ticket.
Status and support channels
The production status page and final customer support address are not yet published in this documentation preview. Use the contact provided by the Semperi pilot team until those channels are announced.