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Send a useful, safe support report that helps the team reproduce the problem quickly.

Include

• restaurant name and location
• affected page or workflow
• what you expected
• what actually happened
• time and timezone
• exact error message
• safe screenshot or short screen recording
• whether the issue happens again
• whether any guest, public post, order, or payment was affected

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A useful report

Restaurant: Example Kitchen, Austin
Time: 14 July 2026, 10:35 CDT
Area: Website > Menu
Expected: Dinner menu price should show $18
Actual: Preview still shows $16 after one refresh
Impact: Preview only; not published
Evidence: Screenshot attached, no customer data