Urgent support boundaries

Know when to stop, preserve evidence, and escalate instead of retrying.

Stop the affected action and use the authorized pilot support channel immediately when data may cross restaurant tenants, an account may be compromised, an unapproved public or financial action occurred, live prices are materially wrong, or ordering is broadly unavailable.

Preserve the URL, restaurant/location, time and timezone, identifiers, exact message, screenshots, and the last action taken. Do not delete evidence, repeat payment attempts, republish, reconnect sources, or rotate credentials unless containment requires it and an authorized owner understands the impact.

Never include passwords, one-time codes, API keys, full card/bank data, or unrelated guest information.