Troubleshooting

Safe first checks for sign-in, restaurant data, website publishing, orders, and prepared marketing work.

Use the section matching the symptom. Avoid repeated publishing, payment, or synchronization attempts while the previous attempt has an unknown result.

Confirm you are using the invited email address.
Open the newest sign-in link; older links may have expired.
Try a private browser window to rule out stale session data.
Record the time and exact message before contacting support.

Wrong restaurant or mixed data

Stop immediately. Do not edit, approve, export, or share the information. Record the restaurant you expected, the one shown, the page URL, time, and a screenshot that avoids unnecessary personal data.

Restaurant changes do not appear

Identify where the value originated: restaurant profile, menu import, connected source, or page editor.
Confirm the source itself is correct.
Refresh once and allow the current synchronization to finish.
If the old value remains, capture the source value and the Semperi value side by side.

Website publish problem

Check the preview first. Record the domain, whether the old or new site is visible, the time publishing was requested, and any displayed status. Do not change DNS repeatedly while support is diagnosing propagation.

Order missing or stuck

Record the order number, restaurant location, time, displayed status, and whether the guest saw a payment result. Do not place several paid test orders unless support has explicitly authorized them.

Draft or approval problem

Record the draft title, intended destination, current state, and the action you expected. If a public action may have happened unexpectedly, treat it as urgent and do not retry.

For a Website chat change, refresh once and open Approvals. A recovered request may offer Leave unchanged, Apply anyway, or Finish approved change. Leave it unchanged when you do not want the draft edit; finish it only after checking that the exact proposal is still correct. If saving fails again or the result is unclear, stop and share the request time and displayed error with support. A draft decision does not publish the Website or sync the Menu.