Sign-in and access problems

Recover access safely without sharing accounts or exposing authentication secrets.

Sign in with the invited email and password, or switch to phone sign-in to receive a one-time code. Use the country selector before entering a phone number. These methods open the same account; do not create a second account just because one sign-in method fails.

For a forgotten password, choose Forgot?, send a reset code to the invited email, and use the newest message. Check spam if it does not arrive. Try a private window once to exclude stale session state, then record the exact message and time.

If the wrong restaurant appears, stop and escalate—do not browse or edit it. If an employee left, an owner or authorized administrator must request access removal; do not reuse their account.

Support should never ask for a password or one-time code.